Requesting a Workfile from the Library

Use this feature to request a workfile from the library. When the wizard has finished, a request for the workfile copy is sent to CCC.

The workfile copy appears in the Workfiles view when it is communicated back to you. This process may take some time to complete. Click the Refresh button in the Workfiles pane toolbar to update the screen results.

To request a workfile from the library

1. Select the My Work Dashboard.
2. Click on the Import workfile from library... link on the My Work panel. The Request Workfile screen opens.
3. Select or enter the claim number from the droplist (required).
4. Select the Retrieve From option, insurance company or repair facility.
5. From Purpose , selecting the I will edit the workfile and return with changes option allows you to make changes to the workfile.
   
   - or -
   
   Selecting the I will review the workfile option allows you to view the workfile. Editing is not enabled.
6. Select Next, and then Finish.